Phone systems and voice assistants connected to your business. Handle enquiries, classify calls and transfer to people using authorised knowledge and explicit action rules.
Someone calls, explains a need and the system checks permitted information. If it cannot help, it transfers to an owner with context. We define hours, languages, confirmations and boundaries before connecting voice to your applications.
BLURTEK / SOLUTION STUDIOILLUSTRATIVE DEMO
EXPLORE A SCENARIO
Information in its place.
Example data
Example calls24demo
Defined intents08demo
Escalation routes03demo
ONE CONVERSATION, THREE STAGES
RELATED CAPABILITY WITHIN THIS SERVICE
Call flows
Hours, queues, overflow and routing by call reason. Define what AI may resolve and when a person must intervene.
FROM CONCEPT TO YOUR ENVIRONMENT
Designed to connect. Built around you.
Identify the enquiry · Check availability · Transfer with context
Conceptual image. Not a client installation.
HOW IT BECOMES A PROJECT
Clarity to decide. Evidence to move forward.
Choose an initial process and an outcome you can verify. The ai phone systems and voice agents proposal connects scope, implementation and operations; it is more than a list of technologies.
Scope you can review
We document the starting point, people and systems involved in identify the enquiry. Requirements, exclusions and dependencies are made explicit before building.
Process and source map
Priorities and acceptance criteria
A verifiable first delivery
We validate a complete workflow in an agreed environment. We review the normal case and exceptions: insufficient permissions, missing data or integration failures.
Demonstration with your team
Recorded tests and corrections
A team that knows how to use it
Handover includes knowledge: how to operate, who can change what and who to contact. Maintenance, training and next phases are agreed so the solution does not become isolated.
Documentation and knowledge transfer
Ownership and continuity
AI phone systems and voice agents
Let’s look at your use case.
Tell us what happens today, what needs to improve and which tools you use. We start by understanding it.
Combine these capabilities around your systems, priorities and team. The proposal specifies what is included, what connects and what remains out of scope.
01
Call flows
Hours, queues, overflow and routing by call reason. Define what AI may resolve and when a person must intervene.
02
Voice and knowledge
Speech recognition, synthesis and answers grounded in validated information. Test languages and latency against business scenarios and real audio conditions.
03
CRM, scheduling and tasks
Record requests, check status and propose appointments. Restrict sensitive actions using permissions, validation and confirmations.
04
Privacy and continuity
Assistant identification, recording handling and retention defined per project. An alternative channel when the model, network or a provider is unavailable.
FROM SCOPE TO OPERATION
The workflow matters as much as the technology.
Start with a defined workflow and validate it with the people who will use it. Agree sources, permissions, integrations and acceptance criteria before expanding.
WHAT WE MEASURE
Waiting time, correct transfers and resolved requests. Evaluate errors, not just answered calls.
A POSSIBLE WORKFLOW
AI phone systems and voice agents
01Receive call
02Understand intent
03Resolve or transfer
04Record follow-up
Workflow illustration · not a screenshot of a deployed product
DELIVERABLES AND SUPPORT
Something your team can actually use.
Documentation, knowledge transfer and a foundation for future development. Licences, support and responsibilities are defined in the proposal.
Call tree and transfer rules
Voice pilot with conversation tests
Integrations and contingency procedure
FAQ
Let’s be clear.
Does this replace the whole support team?
It does not have to. It can cover recurring enquiries or overflow and transfer to a person with context. We do not clone voices without consent.
What do you need to prepare a proposal?
Goals, current systems, users involved and time or budget constraints. If access to sensitive information is needed, we agree conditions and permissions first.
How are price and timeline defined?
After defining scope, integrations, volume and acceptance criteria. The proposal separates implementation, licences or infrastructure and maintenance where applicable.
CAPABILITIES THAT CONNECT
WE START BY LISTENING
Your next step, thought through together.
Tell us what needs to improve. We help you decide where to start and what is worth building.
