BLURTEK
AI, cybersecurity and digital experiences
ServicesSolutionsDeCA CloudIndustriesCompanyContact
ESCAEN
Skip to content
Blurtek
Let’s talk
← All servicesIT MAINTENANCE AND MANAGEMENT / BLURTEK

Technology works better
when someone cares for it.

Technology cared for throughout its lifecycle. Organise support, updates and system follow-up to reduce surprises.

Let’s discuss your project
Conceptual image — IT maintenance and management
IT MAINTENANCE AND MANAGEMENT
OPERATIONS CARED FOR

Not just resolving incidents.
Preventing them from recurring.

UNDERSTAND

Inventory and diagnosis

Documented devices, licences, users and dependencies. Identify obsolescence, risks and unowned systems.

SUPPORT

Structured support

Intake channels, incident classification and escalation. Service hours and objectives defined in the agreement.

PREVENT

Updates and prevention

Patch plans, access reviews and backup checks. Change windows and recovery planning before action.

EVOLVE

Reporting and evolution

Review recurring incidents, capacity and pending improvements. A roadmap to anticipate replacements.

An agreement you can understand.

Included systems, support channel, hours, priorities and owners: define the service before the first incident.

YOUR STARTING POINT

What needs recurring attention?

Review inventory, recurring incidents and required coverage.

Let’s talk
CONCRETE SCOPE / ACCEPTANCE CRITERIA

What you receive.
How we verify it.

A support and prevention service with understandable priorities and improvement tracking.

WHAT WE NEED TO UNDERSTAND

Device inventory, owners, contracts, recurring incidents and required coverage.

3 DELIVERY AREAS
AreaDeliverable to agree

01Inventory and responsibilities

Register of assets, users, licences and owners.

02Support and prevention

Incident channel, escalations and review calendar.

03Continuous improvement

Incident, preventive-action and replacement report.

EXAMPLE JOURNEY
  1. 01Incident recorded by the team
  2. 02Classification, diagnosis and escalation
  3. 03Documented resolution and preventive action
FAQ

Let’s be clear.

Does this include round-the-clock support?

Coverage is agreed in writing based on systems, criticality and needs. Round-the-clock support and resolution times require a specific agreement.

What do you need to prepare a proposal?

Goals, current systems, users involved and time or budget constraints. If access to sensitive information is needed, we agree conditions and permissions first.

How are price and timeline defined?

After defining scope, integrations, volume and acceptance criteria. The proposal separates implementation, licences or infrastructure and maintenance where applicable.

CAPABILITIES THAT CONNECT
WE START BY LISTENING

Your next step,
thought through together.

Tell us what needs to improve. We help you decide where to start and what is worth building.

Tell us about your project
admin@blurtek.com+34 604 84 48 03Lleida · Spain